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Trading company: Helveti s.r.o.
Registered office at Dukelských hrdinů 3, Praha 7, 170 00 IN: 24310476
Registered in the Commercial Register kept by the Municipal Court in Prague, file number C 194761.
Premises: Dukelských hrdinů 3, Praha 7, 170 00 for the sale of goods through an online store located at the Internet address Helveti.eu
1.1. These business conditions (hereinafter referred to as "business conditions") of the business company Helveti s.r.o, with its registered office at Dukelských hrdinů 3, Praha 7, 170 00, IN: 24310476 (hereinafter referred to as the "seller") govern the mutual rights and obligations of the parties on the basis of a purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural or legal person (hereinafter referred to as the "buyer") through the seller's online store. The internet shop is operated by the seller at the internet address Helveti.eu, via a web interface (hereinafter referred to as the "web interface of the shop").
1.2. The Business Terms and Conditions further regulate the rights and obligations of the contracting parties when using the Seller's website located at Helveti.eu (hereinafter referred to as the "Website") and other related legal relationships.
1.3. Provisions deviating from the business conditions can be agreed upon in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4. The provisions of the terms and conditions are an integral part of the purchase agreement. The purchase contract and business conditions are drawn up in the English language. The purchase contract can be concluded in the English language.
1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2.1. The buyer can order goods without registration directly from the web interface of the store. The e-shop will automatically create a user registration only after the order.
2.2. When ordering goods on the website, the buyer is obliged to state all data correctly and truthfully. The information provided by the buyer when ordering goods is considered correct by the seller.
2.3. Access to the user account is secured by username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not entitled to allow the use of the user account by third parties.
2.5. The seller may cancel the user account, especially if the buyer has not used his user account for more than 3 years, or if the buyer violates its obligations under the purchase agreement (including business conditions).
2.6. The buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the seller, or necessary maintenance of third-party hardware and software.
3.1. The web interface of the store contains a list of goods offered by the seller for sale, including the prices of individual goods offered. The prices of the offered goods are listed including value-added tax, other related fees are listed below. The offer for the sale of goods and the prices of these goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions. All offers for the sale of goods placed in the web interface of the store are non-binding and the seller is not obliged to enter into a purchase agreement regarding these goods.
3.2. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic and the Slovak Republic.
3.3. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:
- the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
- the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods, and
- information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").
3.4. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, even with regard to the buyer's ability to detect and correct errors in entering data into the order. The buyer sends the order to the seller by clicking on the "Finish the order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail (notification email) to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's e-mail address").
3.5. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
3.6. The contractual relationship between the seller and the buyer is established by sending the order confirmation by the seller to the buyer by e-mail, to the buyer's e-mail address. This does not mean an automatic / e-shop-generated summary of the order (email after completing the order), but an e-mail confirmation from the e-shop employee.
3.7. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.
3.7.1. The buyer acknowledges that the seller is not obliged to enter into a purchase agreement, especially with persons who have previously materially breached the purchase agreement (including business conditions). The seller thus reserves the right to withdraw from the contract before accepting the order.
3.7.2. The seller reserves the right to correct the price of the goods before sending the goods if he finds that the goods were offered at the wrong price. In this case, he must inform the customer of the correct price and he must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be canceled by the seller.
3.8. The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself.
4.1. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:
- in cash on delivery at the place specified by the buyer in the order
- cashless transfer to the seller's account
- cashless payment card
- in cash or by credit card upon personal collection
4.2. Along with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of goods. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
4.3. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 5 days of concluding the purchase contract.
4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
4.5. The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.5), to demand payment of the full purchase price before sending the goods to the buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.
4.6. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
4.7. If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document – an invoice – to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value-added tax. The tax document - an invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in the electronic form to the buyer's electronic address. Or they will receive an invoice together with the delivered goods.
4.8. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the buyer's wishes or for him, from the purchase contract for the delivery of perishable goods and goods which has been irretrievably mixed with other goods after the delivery, from the purchase contract for the supply of goods in sealed packaging which the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of audio or video recordings or computer program original packaging.
5.2. If it is not a case referred to in Article 5.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 53 paragraph 7 of the Civil Code, within fourteen (14) days since receipt of the goods. Withdrawal from the purchase contract must be demonstrably sent to the seller within fourteen (14) days of receipt of the goods, to the address of the seller's business, or to the seller's e-mail address. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is attached to the terms and conditions.
5.3. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller (Helveti.eu, hereinafter referred to as the "seller") within 7 working days of sending the withdrawal from the contract to the seller. The goods must be returned to the seller undamaged and unworn and, if possible, in the original packaging.
5.4. Within ten (10) days from the return of the goods by the buyer according to Article 5.3 of the Terms and Conditions, the seller is entitled to review the returned goods, especially to determine whether the returned goods are damaged, worn, or partially consumed.
5.5. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the purchase price (excluding costs incurred for the delivery of goods) to the Buyer no later than ten (10) days buyer. The seller is also entitled to return the purchase price in cash when returning the goods to the buyer.
5.6. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn, or partially consumed, the Seller is entitled to compensation from the Buyer for the damage caused thereby. The seller is entitled to unilaterally set off the right to compensation for the damage against the buyer's right to a refund of the purchase price. Likewise, the seller is entitled to unilaterally set off the right to a contractual penalty according to Article 5.3 of the Terms and Conditions against the buyer's right to a refund of the purchase price.
5.7. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, cashless to the account specified by the buyer.
5.8. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded on the condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift loses its effect and the buyer is obliged to return given gift.
6.1. If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
6.2. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
6.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the seller. In the case of finding a violation of the packaging indicating unauthorized entry into the consignment, the buyer does not have to take over the consignment from the carrier. By signing the delivery note, the buyer confirms that the consignment of goods met all the conditions and requirements and any subsequent complaints regarding the violation of the packaging of the consignment cannot be taken into account.
6.5. Other rights and obligations of the parties in the transport of goods may be regulated by the delivery conditions of the seller or carrier.
6.6. Information on transport prices can be found on the Types of delivery page.
7.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On consumer protection, as amended).
7.2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
7.2.1. the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described or expected by the buyer or manufacturer, having regard to the nature of the goods and the advertising made by them,
7.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,
7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
7.2.4. the goods are in the appropriate quantity, measure or weight; and
7.2.5. the goods comply with the requirements of legal regulations.
7.3. The provisions of Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear the buyer or if it follows from the nature of the goods.
7.4. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in the consumer goods within twenty-four months of receipt.
7.5. The rights arising from defective performance are exercised by the buyer at the seller's address where the complaint is possible with regard to the range of goods sold, or at the registered office or place of business.
7.6. Extended warranty (so-called contractual guarantee) provided by Helveti s.r.o. in the amount of 5 years, is an extension of the standard statutory warranty. The only difference is that after the expiration of the statutory warranty period (2 years) the customer has the right to repair the goods, not a refund. The extended contractual warranty is provided only for the functionality of the watch machine. The terms of the contractual warranty themselves are also governed by the official warranty certificates of the brands, which specify whether the warranty beyond the statutory period applies to complete watches or only their parts (eg the function of the movement, etc.).
7.7. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
7.8. The co-participation in the performance guarantee is 10% of the price of the watch (minimum CZK 500). If the thing is damaged or destroyed by careless handling, the co-payment is 25%.
7.9. Additional provisions regarding the Guarantee Service govern the terms of the guarantee available online here.
8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. The buyer acknowledges that the software and other components that make up the web interface of the store (including photos of the offered goods) are protected by copyright. The Buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components that make up the web interface of the store.
8.3. The buyer is not entitled to use mechanisms, software, or other procedures when using the web interface of the store, which could have a negative impact on the operation of the web interface of the store. The web interface of the store can be used only to the extent that is not to the detriment of the rights of other customers of the seller and which is in accordance with its purpose.
8.4. The seller is not bound by any codes of conduct in relation to the buyer in the sense of the provisions of § 53a paragraph 1 of the Civil Code.
8.5. The buyer acknowledges that the seller is not responsible for errors caused by third-party interventions in the website or as a result of using the website contrary to their purpose.
9.1. At Helveti s.r.o (operator of the Helveti.eu e-shop), we consider the protection and confidentiality of your personal data to be very important. We process your personal data in accordance with legislation, in particular the General Data Protection Regulation ("GDPR").
We, therefore, pay due attention to personal data and its protection. Through this document, we would like to provide you with all the necessary information about how we handle your personal data, as well as the rights you have in connection with their processing.
For information on privacy, see the separate Privacy Policy.
10.1. The buyer agrees to the sending of information related to the goods, services or business of the seller to the electronic address of the buyer and further agrees to the sending of commercial communications by the seller to the electronic address of the buyer.
10.2. The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase agreement without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.
11.1. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person, or by registered mail through the postal service provider (at the option of the sender). It is delivered to the buyer at the e-mail address specified in his order.
11.2. The message is delivered:
- in the case of delivery by e-mail at the time of its receipt on the incoming mail server; the integrity of messages sent by e-mail can be ensured by a certificate,
- in the case of delivery in person or through a postal service provider, by acceptance of the item by the addressee,
- in the case of delivery in person or through a postal service provider, also by refusing to accept the item, if the addressee (or the person authorized to accept the item on his behalf) refuses to accept the item,
- in the case of delivery via a postal service provider after a period of ten (10) days from the deposit of the item and giving the addressee an invitation to accept the deposited item, if the item is deposited with the postal service provider, even if the addressee did not learn about the deposit.
12.1. If the relationship related to the use of the website or the legal relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights under generally binding legislation.
12.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IN: 00020869, www.coi.cz, is responsible for out-of-court settlement of consumer disputes arising from the purchase contract.
12.3. The seller is entitled to sell goods on the basis of a trade license and the seller's activities are not subject to any other permit. The trade license control is performed by the relevant trade licensing office within its competence.
12.4. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase agreement or business conditions require a written form.
12.5. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.
12.6. A sample form for withdrawal from the purchase contract is attached to the terms and conditions.
12.7. Seller's contact details – delivery address: Dukelských hrdinů 3, Praha 7, 170 00, e-mail address: info@helveti.cz, telephone: +420 774 272 737.
Prague, 22 June 2012
Last updated on December 30, 2021
Jiří Štencek
+420 774 272 737
Mo-Th 9-19
Fr 9-16
Sa 10-15
info@helveti.eu
EUR
