Watch return within 3 months

3 měsíce na vrácení hodinek

We understand that you can have a watch as a gift and you need a longer period to hand it over and try it out. With us, you have a full 3 months (90 days) to return or exchange the watch, so there is no need to worry about running out of the classic 14-day statutory period. The only condition is the return of the unworn watch (no signs of use).

Translated into human language - we will always give you enough time to try on the watch, even if it is a gift and the watch will lie in the closet for a while. It is not a problem to return an unworn watch even after a period of 3 months. This is how we usually deal with customers. It's all about agreement :)

How to return the watch?

  1. Watches can be returned in person at our store.
  2. Of course, it is also possible to return the watch by standard delivery.
  3. Or via return shipment at the Shipping Office: 
  • - pack the watch ideally in its original packaging so that it arrives undamaged,
  • - add a return form (PDF download here)
  • - take the parcel to any delivery point of the Post Office and report the return code (identifier): 92194812 to the operator

We will also exchange the watch purchased at the store (Dukelských hrdinů 3, Prague 7) for another model upon agreement. Watches purchased at the store can be returned by agreement in exchange for a voucher worth the price of the watch valid for one year.

 

Filling out the return form (PDF here) will make the complaint easier

Watch return address:
Helveti s.r.o.
Dukelských hrdinů 3,
Prague 7,
170 00
(more in contacts)

Watch return consultation contact:
Mobile phone: +420 774 272 737
Email: orders@helveti.eu

 



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