If the watch does not work as it should, do not hesitate to contact us, or write to us at complaints@helveti.eu. We will advise you whether this is a reason for a complaint (PDF form to download). The complaint itself can be handled in two ways:
Helveti s.r.o.
Dukelských hrdinů 3
170 00 Prague 7 – Holešovice, Czech Republic
(more in contacts)
Upon request, you will provide you with the addresses of specific brands and their contacts.
All you have to do is enclose a warranty card (booklet enclosed in the watch box), a letter with a description of the defect and contact information. When sending the watch by post, we recommend that you pack the watch appropriately and insure the package.
Phone: +420 252 252 309
E-mail: complaints@helveti.eu
Jiří Štencek
+420 252 252 306
Mo-Th 9-19
Fr-Sa 9-16
info@helveti.eu