Warranty and service

Watches:

Standard warranty

• We provide a manufacturer's warranty and warranty service (in cooperation with authorized service centers for the respective brands) for all watches sold by us.
• The warranty is always international and can be claimed at any authorized service center of each brand anywhere in the world. All you need is the warranty card issued and confirmed by us.
• During the statutory two-year warranty period (or the manufacturer's warranty, which may be longer), all repairs, including battery replacement, must be carried out only by an authorized service center for the brand in question (or the Helveti service center). Any other intervention in the watch other than by an authorized service center for the brand in question or the Helveti service center is considered a violation of the warranty conditions and may be evaluated as unprofessional intervention with lost of the warranty.

Extended warranty

• Because we believe in our watches, we offer an extended warranty of up to 5 years from purchase on our watches priced from 85 € (applies to purchases made from October 25, 2018). When you buy from us, you get, for example, the standard 2-year manufacturer's warranty + an additional 3 years (the extended warranty only applies to manufacturing defects in the movement and its operation).
• The extended warranty does not cover defects in the mechanism associated with mechanical damage, such as damage to the watch caused by dropping, impact, improper use, unprofessional intervention, or moisture ingress.
• The extended warranty does not apply to Garmin, Suunto, Coros, Festina Connected D, and Tissot Touch Collection products.
• The extended warranty begins after the expiration of the statutory warranty or the manufacturer's warranty (which may be longer than two years in some cases). If you wish to make a claim under the extended warranty, you must always contact Helveti directly. Any other intervention on the watch other than by Helveti will be considered a breach of the warranty conditions and may be assessed as unprofessional intervention.
• Under the extended warranty, if the defect is irreparable, we will not refund your money, but you will receive a voucher (for the price of the original watch) to purchase a new watch.

 

• Battery replacement is subject to a fee under the extended warranty and must be carried out through Helveti service.
• The 30-day statutory period for repairs does not apply to the extended warranty.
• For more information on the extended warranty, including info about its potential violation, please visit this link

 

The battery warranty is always the same as provided by the manufacturer (usually 1-3 years).

 

Luxury pens

·       We also provide an extended 5-year warranty on luxury pens from Parker, Waterman, and Lamy, i.e., pens from these brands priced above 60 €.

·       This warranty only covers manufacturing defects. It does not cover defects caused by mechanical damage, such as dropping or improper use, or wear and tear caused by normal use.

·       Note: We provide a standard 2-year warranty on the rest of the products in the "Other" category.

 

Post-warranty service

We are happy to provide post-warranty service. For more complex watchmaking tasks, an inspection may first be necessary to assess the scope of the work. We always strive to do our utmost to ensure your satisfaction, but some specific tasks may require specialized equipment or an expert who may not be immediately available. In any case, we will be happy to advise you and suggest the best possible solution.

*We can replace batteries with a pressure test while you wait in our store. We highly recommend stopping by between 9 a.m. and 4 p.m. Monday through Friday. Outside of these hours, we cannot guarantee battery replacement while you wait due to staffing reasons.

Immediately in store
Battery replacement:	10 €
Pressure test for water resistance (10 Bar):	7,70 € i
Pressure test for water resistance (5 Bar):	5,00 € i
Seal replacement (bottom cap, crown):	from 6,10 €
Steel bracelet adjustment:	7,70 € i
Strap replacement:	6,10 €
Replacement of the trail	4 €
In 2-3 days
Engraving (watch/pen):	32 €/16€
In preparation (~1 week)
Gluing the index, putting on the hands:	from 8,10 € i
Cleaning the dial:	from 10 € i

* Other watchmaking services by arrangement.

We are also happy to arrange other post-warranty service for you. Alternatively, we can provide you with the contact details of an authorized service center for your brand. 

In any case, you can contact us or bring your watch to our store in person

Engraving

Engraving is most commonly done on the back of watches and metal bracelet clasps. Engraving can also be done on luxury pens from our catalogue (marked with the label "CAN BE ENGRAVED"). More information can be found HERE. 

 

Where to go now?

• We are authorized dealers
• Changes in the finished order